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Customer Support

Frequently Asked Questions

We accept major credit cards (VISA, Mastercard, American Express).

We use Stripe as our payment gateway!

Please note that we require 1 to 4 working days on average to fulfil your order before dispatching it. Rest-assured that we are doing everything in our power to get your order to you as soon as possible!

Once your order is dispatched, depending on your country or region, estimated delivery time is between 4 to 30 business days. Please consider any holidays or pandemic related issues that might impact delivery times.

No worries - slight delays in shipment may occur due to the pandemic, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at [email protected]nitrokix.com. We would be glad to help you at any time!

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold.

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

 

In fact, Nitrokix use Stripe for payment processing. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification in the payments industry.

Payment processing provided by:

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead.

Cancellations are only accepted within 10 hours after an order is placed. Please, if you have to cancel your order for any reason reach out to us immediately at [email protected] if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.

Nitrokix provides you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number after a shipment confirmation, fill it in on our "Track Your Order" page and click on Track button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.

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Our customer support team is here to help you.

Monday 9AM - 8PM CET
Tuesday 9AM - 8PM CET
Wednesday 9AM - 8PM CET
Thursday 9AM - 8PM CET
Friday 9AM - 8PM CET
Saturday 10AM - 8PM CET
Sunday 10AM - 8PM CET

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